Should you have any concerns or questions, check out our frequently asked questions. If you still require assistance please feel free to reach out to us.
Baie Circular is our recycling programme, to keep our packaging in circularity. You can return your packaging materials directly to us. These items will then be sorted and sent to our specialised recycling partner, Terracycle, to ensure they are recycled and repurposed – and don’t end up in landfills. Learn more here.
It costs Baie Botanique to be part of it and the shipping which is FREE to you. We believe taking ownership as a brand for our waste is the right thing to do. There is no cost passed onto you. Instead unlike most cosmetic recycling schemes, we give you rewards points in return.
As well as feeling good in the knowledge that all of your Baie Botanique plastic packaging will be recycled, you will also earn points towards your Rewards points balance. For more info please check here.
All Baie Botanique outer packaging such as shipping boxes, cardboard packaging, or paper tissue should be placed in your kerbside recycling or composted.
Please still return any broken plastic packaging to us, we can still ensure it is recycled. The only broken packaging we ask you kindly do not return is broken glass.
Currently, the only plastic Baie Botanique packaging you can recycle kerbside if your local council accepts No 4 plastic is the body of our Face Wash tube. The Cap of the Face Wash tube may be returned to us and will count as 1 product.
You can check here www.recyclenow.com. Choose to add your postcode to see what you can recycle from home, you will then see what number of plastics can be placed in your recycling.
For the rest of your Baie Botanique plastic packaging, you can send it back to be recycled. Any outer packaging such as shipping boxes, cardboard packaging, or paper tissue can be placed in your kerbside recycling or composted. We do not accept empty packaging from other beauty brands as we are advocating for all brands to implement refillable models as a first point of call. If you’re unsure, you can check our lists below.
● Baie Botanique plastic bottles, tubes(if not accepted by your local recycling) and tube caps.
● Baie Botanique glass packaging - please place this in your home/ kerbside recycling.
● Baie Botanique cardboard/ paper external packaging - please place this in your home/ kerbside recycling.
● Any product packaging from other brands.
You can reuse one of our boxes or any other packaging to return the items. Just download, print, and attach our label to the package. You can print or download and print the label here. Attach the label to your package and take it to your local post office.
It is the same points system as with our Rewards program. If you have a customer account you automatically get registered for our Rewards program. In order to access the Rewards program please go to the Rewards page here and sign in with your customer account details.