Baie Botanique was founded on the principles of health and wellbeing and these are especially important in these uncertain times.
We wanted to answer any questions that you may have to alleviate any doubt.
To summarise -
- Customer Service lines are still operational between 09:00 and 18.00
- There are currently no delivery delays – we are working to keep it this way while prioritising safety
- Our social media channels will continue to provide community content, open conversation and updates
YOUR QUESTIONS ANSWERED
Q: Are the products safe? We are following the guidelines of the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. This includes all the products we ship as well as the packaging materials that we use. For your information you can get the latest advice and keep up to date on the WHO website.
Q: Can I continue to order from Baie Botanique? Yes you can, as an online business we are currently able to maintain all of our services safely and securely and our website will continue to be updated and stocked with the latest products.
Q - Will my order be packed? Yes, our warehouse will continue to safely and securely pack and ship your orders - in accordance with government guidelines and updates - Government website. We are in continuous communication to ensure we can deliver on our commitments.
Q : Will orders reach my house and get delivered? The delivery companies we work with are continuing to deliver as usual. They are taking precautions that these deliveries are handled safely. There might be some small delays due to the increased demand on delivery services. We will keep you updated on this should the situation change.
Q: Can I change my delivery address? If you have an account, you can amend your address and/ or set a new default address in your account area, or add the required delivery address during the checkout.
Q: What about your offices and Baie Botanique staff? We are in the fortunate position that as an online business we are set up to do our work remotely and often do. All Baie staff are working from home and we will continue to supply a great service to you.
We will continue as best as we can to carry out our service to you, keep you aware of what is going on, and inform you of any changes as they happen.